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Báo cáo điều tra tiêu dùng: Thị hiếu tiêu dùng sữa tươi, sữa tiệt trùng 2009 (TA)|CONSUMER BEHAVIOR TOWARDS FRESH AND STERILIZED MILK IN 2009
     

CONSUMER BEHAVIOR TOWARDS FRESH AND STERILIZED MILK IN 2009

The milk market in Vietnam is now rather exciting and is predicted to remain vibrant in the coming time due to the increasing consumer demand for this product and the fierce competition among enterprises engaged in the sector, especially in urban markets. The factors that promote the growth of the enterprises in the meantime include their ability to capture and best meet the needs and tastes of the consumer; the expansion of their distribution network; trademark building with the strong support of marketing activities, and a heavier emphasis on revenue growth. However, most of the domestic enterprises are facing a lack of market information: supply - demand, prices and especially habits and tastes of milk consumers in the short term, in the face of common effects of the overall economic downturn, brief changes and the fierce competition in the market.

In 2009, AGROINFO continues to promote research that is linked to market through a series of up-to-date reports on commodity sectors. “Consumer behavior towards Fresh and Sterilized Milk in 2009” is intended to be a bridge between the businesses and consumers. The report focuses on three major milk commodities: fresh/sterilized milk, yogurt and liquid yogurt in these following aspects:

- Habits and tastes of milk consumers

- Important criteria set by the consumer for the purchase of milk products

- Market share of manufacturers determined on the basis of major milk commodities

- Milk brands favored most by the consumer

- Providers favored most by the consumer

- Assessment of consumer satisfaction.

- Future consumption patterns

Based on the survey data, along with “Milk consumption pattern in Vietnam”, AGROINFO also made the report “Pasteurized fresh milk consumption pattern in Vietnam” which provides an insight into fresh and sterilized milk products. Apart from consumer behavior patterns towards milk products, the report also presents an in-depth analysis of current consumption of fresh and sterilized milk brands such as Dutch Lady, Vinamilk, Hanoimilk, Nestle, Moc Chau, etc. Assessments of strengths and weaknesses for each brand made by the consumer will provide useful information for enterprises.

With the publication of this report, we hope to strongly assist enterprises in working out their business strategies; meeting the consumer’s tastes and demand to the greatest degree; and effectively identifying their products, business and marketing strategies.

Basic Information

Release date:
18/08/2009 for Vietnamese version

05/11/2009 for English version

• Price:
1,000,000 for Vietnamese version

2,000,000 VND for English version

Form of payment: Account transfer

For further information, kindly contact:

For being consulted about content:
Research Department:
Mr. Pham Van Hanh - Email:
info@agro.gov.vn

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Ms. An Thu Hang - YM: banhang_agro
Tel: (84.4) 07.88.256.256 - 07.88.256.256 – Fax: (84.4) 39726949
Email:
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Fax: 04.39726949
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TABLE OF CONTENTS

FOREWORD

CONTENTS

ABBREVIATIONS

LIST OF FIGURES

LIST OF TABLES

PART I. INTRODUCTION

OBJECTIVES

SURVEY SAMPLE

SURVEY SITE

PART II. SUMMARY

PART III. RESEARCH RESULTS

I. PORTRAIT OF THE CONSUMER

1.1. Gender

1.2. Age

1.3. Education level

1.4. Occupation

1.5. Income

II. CONSUMER BEHAVIOR

2.1. Consumer behavior towards pasteurized fresh milk products

2.2.1. Vinamilk pasteurized fresh milk

2.2.2 Dutch Lady pasteurized fresh milk

2.2.3 Nestle pasteurized fresh milk

2.2.4. Hanoimilk pasteurized fresh milk

2.2.5 Moc Chau pasteurized fresh milk

2.2. Habit of selecting distribution

III. FACTORS AFFECTING CONSUMER BEHAVIOR OF MILK

3.1. Determinants affecting consumers’ selection

3.2. The consumers’ satisfaction towards pasteurized fresh milk products

3.2.1. Vinamilk

3.2.2. Dutch Lady

3.3.3. Nestle

3.3.4. Hanoimilk

3.3.5. Moc Chau

3.3. Reasons leading to decision to change products

3.4. Attitude in dealing with milk infected with Melamine

IV. OUTLOOK FOR MILK CONSUMPTION

APPENDIX

LIST OF FIGURES

Figure 1. Age group structure of the surveyed subjects (% of the respondents)

Figure 2. Educational levels and qualifications of the surveyed subjects (% of the respondents)

Figure 3. Occupations of the surveyed subjects (% of respondents)

Figure 4. Monthly average income of the surveyed households (% of the respondents)

Figure 5. Dairy products and beverages used by consumers for two weeks before the survey (% of the respondents)

Figure 6. Frequency of utilization of pasteurized fresh milk products in modern households (% of the respondents)

Figure 7. Rate of consumers using fresh pasteurized milk products within two weeks before the survey by survey site (% of the respondents)

Figure 8. Rate of households using pasteurized fresh milk products by income group (% of the respondents)

Figure 9. Rate of consumers previously using Vinamilk pasteurized fresh milk products (% of the respondents)

Figure 10. Current frequency of utilization of Vinamilk pasteurized fresh milk products (% of the respondents)

Figure 11. Rate of consumers previously using Dutch Lady pasteurized fresh milk products (% of the respondents)

Figure 12. Current frequency of utilization of Dutch Lady sterilized fresh milk products (% of the respondents)

Figure 13: The importance of criteria affecting consumers' selection (% respondent)

Figure 14: Appraisal of consumers towards Vinamilk pasteurized fresh milk (% respondent)

Figure 15: Appraisal of consumers towards Dutch Lady pasteurized fresh milk (%Respondent)

Figure 16: Appraisal of consumers towards Nestle pasteurized fresh milk (% respondent)

Figure 17: Appraisal of consumers towards Hanoimilk pasteurized fresh milk (% respondent)

Figure 18: Appraisal of consumers towards Moc Chau pasteurized fresh milk (% respondent)

Figure 19: Reasons leading to decision of changing products (% respondent)

Figure 20: Attitude of consumers toward milk products infected with Melamine (% respondent)

LIST OF TABLES

Table 1. The rate of respondents using pasteurized fresh milk products within two weeks before the survey by age group and occupation (% of the respondents)

Table 2. The rate of consumers previously using Hanoimilk pasteurized fresh milk products (% of the respondents)

Table 3. Rate of consumers previously using Moc Chau pasteurized fresh milk products (% of the respondents)

Table 4. Consumers’ habit of selecting places to buy dairy products by regions (% respondent)

APPENDIX

Table 1. Rate of pasteurized fresh milk consumption within 2 weeks before the survey and frequency of pasteurized fresh milk consumption divided by location, group of age, education level, occupation, average household income/month (% respondent)

Table 2. Frequency of pasteurized fresh milk consumption divided by location, group of age, education level, occupation, average household income/month (% respondent)

Table 3. The most favorite provider of pasteurized fresh milk divided by location, group of age, education level, occupation, average household income/month (% respondent)

Table 4. The most favorite brand of pasteurized fresh milk in each branch of milk products (% respondent)

Table 5. Brands of pasteurized fresh milk are consumed most frequently (% respondent)

Table 6. Fresh pasteurized milk brands have ever used (% respondent)

Table 7. Criteria are considered important to choose milk products (% respondent)

Table 8. Importance of criteria affecting consumers’ decision

Table 9. Importance of criteria affecting consumers’ decision divided by location, group of age, education level, occupation, average household income/month (% respondent)

Table 10. Attitude of consumers towards milk products infected with melamine divided by location, group of age, education level, occupation, average household income/month (% respondent)

Table 11. Appraisal of consumers towards brands of pasteurized fresh milk (Dutch Lady, Hanoi Milk, Moc Chau, Vinamilk, Nestle) in the market (average value - mean)

Table 12. Brands of pasteurized fresh milk that consumers intend to buy in the coming time (% respondent)

Table 13. Consumers’ habit of selecting place to buy milk products divided by location, group of age, education level, occupation, average household income/month (% Respondent)


     

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